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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Princeton · Job Posted May 26, 2026
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Job Description

Our client is seeking a driven and detail-oriented Collections Specialist to join their growing team. This role is responsible for recovering outstanding balances, managing past due accounts, resolving billing discrepancies, and supporting overall receivables performance in a high-volume environment. The ideal candidate will possess strong analytical and communication skills, thrive in a fast-paced setting, and consistently meet monthly collection goals. Advanced Excel skills and the ability to analyze financial data are critical for success in this role.

Job Responsibility

  • Consistently achieve monthly collection goals while maintaining results within established targets
  • Manage assigned customer portfolio, including reconciliation of receivables, open balances, credits, and payments
  • Identify and escalate collection issues in a timely manner
  • Utilize data-driven collection strategies to reduce DSO and improve receivables performance
  • Build strong relationships with customers and internal teams to resolve billing issues and outstanding balances
  • Prepare detail oriented collection correspondence with accurate, data-supported insights
  • Maintain detailed account documentation and activity records
  • Analyze payment and billing trends to identify process improvement opportunities
  • Support departmental initiatives and additional responsibilities as needed

Requirements

  • At least 3 years of experience in collections, credit and collections, or a closely related accounts receivable function
  • Background in commercial collections, with the ability to manage customer accounts in a fast-paced, metric-driven environment
  • Strong Excel skills, including sorting, filtering, formulas, and pivot tables for reporting and analysis
  • Demonstrated ability to assess account issues, identify root causes, and take timely corrective action
  • Excellent written and verbal communication skills with a detail-focused approach to customer and internal interactions
  • Strong attention to detail and the ability to organize competing priorities while meeting deadlines
  • Analytical mindset with sound critical-thinking skills and a proactive, solution-oriented work style

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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