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We are looking for a detail-oriented Collections Specialist to join our team in Maywood, Illinois. In this Contract to permanent position, you will play a crucial role in managing customer accounts, ensuring timely payments, and maintaining positive customer relationships within a non-profit organization. This role requires strong analytical and communication skills to handle inquiries, oversee billing activities, and support collection efforts effectively. This is a PART TIME role 20-25hrs a week.
Job Responsibility:
Monitor customer accounts daily to identify overdue payments and address delinquency issues
Conduct outbound calls to collect payments while fostering positive relationships with customers
Prepare and send correspondence to encourage prompt payment of outstanding balances
Negotiate and establish payment agreements in alignment with organizational guidelines
Follow up promptly on payment arrangements to ensure compliance and resolve any issues
Respond to customer inquiries regarding utility bills, payments, and account discrepancies
Accurately input new customer information into the billing system to maintain accurate records
Compile detailed reports on collection activities and payment statuses
Recommend actions for service disconnection based on account history and prepare supporting documentation
Collaborate with the code enforcement division to address inquiries about outstanding balances
Requirements:
Proven experience in collections or a similar role, preferably within the non-profit sector
Strong communication skills to handle customer inquiries and negotiate payment agreements effectively
Proficiency in billing systems and payment processing
Ability to analyze and interpret account data to identify delinquency trends
Experience in preparing reports and documentation related to collection activities
Familiarity with cash applications and utility billing processes
Attention to detail and accuracy in data entry and record-keeping
Capacity to manage multiple tasks and prioritize responsibilities in a fast-paced environment