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Our company is actively seeking a detail-oriented and motivated Collections Specialist to join our team on an ongoing basis. This position is ideal for individuals who excel at building relationships, resolving billing issues, and ensuring timely payments.
Job Responsibility:
Contact clients to collect outstanding payments and resolve past-due accounts
research and investigate account discrepancies and payment delays
maintain accurate records of all communications and collection activities
coordinate with internal teams to resolve billing issues and disputes
prepare and distribute regular reports on collection status and aging accounts
adhere to all applicable laws and regulations in the collections process
provide excellent customer service while balancing company objective
Requirements:
High school diploma or equivalent
associate’s or bachelor’s degree in business or a related field preferred
previous experience in collections, accounts receivable, or customer service is beneficial
strong negotiation, communication, and problem-solving skills
proficiency with Microsoft Office and collections/accounting software
ability to work independently and collaboratively within a team