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Collections Specialist

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Robert Half

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Location:
United States , Lexington

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Collections Specialist to support accounts receivable efforts for a wholesale distribution organization in Lexington, Kentucky. This Contract to permanent opportunity is ideal for someone who can balance firm, effective collection practices with a customer-focused approach. The person in this role will work with commercial accounts, help resolve payment issues, and contribute to healthy cash flow through consistent follow-up and account management.

Job Responsibility:

  • Manage outreach to business customers regarding outstanding balances and past-due invoices in a timely and consistent manner
  • Review account status, document collection activity, and follow up regularly to secure payment commitments and reduce aging receivables
  • Communicate with customers to address billing questions, clarify payment expectations, and resolve issues that may delay remittance
  • Work closely with internal teams to investigate account discrepancies and support accurate, up-to-date customer records
  • Apply a service-oriented approach while maintaining accountability for collecting overdue payments from commercial clients
  • Monitor assigned accounts and escalate more complex collection matters when standard follow-up efforts do not lead to resolution

Requirements:

  • Prior experience in collections, with the ability to manage delinquent accounts effectively
  • Background working with commercial collections and business-to-business account portfolios
  • Strong customer service skills combined with confidence in requesting and securing payment
  • Ability to communicate clearly and professionally by phone, email, and in written account notes
  • Comfortable handling multiple accounts, prioritizing follow-up activities, and meeting deadlines
  • Detail-oriented approach to documentation, account review, and payment tracking
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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