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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Oak Brook 22.00 - 26.50 USD / Hour · Job Posted June 16, 2026
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Job Description

We are looking for a skilled Collections Specialist to join a wholesale distribution team in Oak Brook, Illinois on a Long-term Contract basis. This position focuses on maintaining accurate customer accounts by supporting collections, cash posting, credit activity, deductions review, and returns processing. The role is well suited for someone who can manage detailed transactional work, communicate effectively across teams, and help keep financial operations moving efficiently during busy periods.

Job Responsibility

  • Investigate open balances, short payments, and deduction claims to identify underlying issues and determine the appropriate resolution path
  • Manage a high volume of deduction items, keeping organized records and status updates in Excel for tracking and follow-through
  • Apply customer payments, including handling exceptions that require manual posting when transactions do not load automatically
  • Review bank-related posting issues, complete manual cash application tasks, and coordinate with technical teams to ensure finalized files are processed correctly
  • Enter and manage customer credit requests through the designated workflow system, ensuring approvals move forward in a timely manner
  • Issue approved credits, help reduce aging backlogs, and support related credit and rebill activity as business needs require
  • Record customer returns in the enterprise system through manual entry while maintaining accuracy and proper documentation
  • Work closely with internal departments and external business contacts to resolve questions related to balances, returns, deductions, and credit matters
  • Contribute to month-end close activities by making sure cash application, returns, deductions, and credit transactions are completed accurately and on schedule

Requirements

  • At least 5 years of experience in collections, accounts receivable, cash application, or credit and returns support
  • Demonstrated ability to research customer deductions, short pays, disputed items, and account discrepancies
  • Strong Microsoft Excel skills, including use of formulas and spreadsheet-based tracking for reporting and analysis
  • Experience working with commercial collections processes, billing support, rebills, and deduction management

Nice to have

  • Familiarity with SharePoint workflows and data entry is preferred
  • Experience with Infor or a comparable ERP platform is preferred

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) or deferred compensation plan (if eligible)
  • paid time off for vacation, personal needs, and sick time
  • paid holidays
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