Collections Specialist

• Make frequent outbound calls to clients to address overdue accounts and encourage timely payments
• Analyze aging reports to identify overdue payments and investigate reasons for delays
• Collaborate with cross-functional teams to resolve account discrepancies and streamline collection efforts
• Monitor and report on collections metrics, including portfolio performance and payment trends
• Maintain accurate and up-to-date customer account information using relevant systems
• Identify patterns in customers' payment behaviors and recommend strategies to address underlying causes of non-payment
• Utilize advanced Excel functions, such as pivot tables and VLOOKUPs, to analyze data and present performance insights
• Communicate effectively with both local and international teams to ensure alignment in collection strategies
• Handle large-scale data sets to track and optimize collections processes
• Proactively suggest improvements to enhance efficiency in billing and collections procedures

• Proven experience in collections or accounts receivable, particularly managing high-volume or specialized portfolios
• Strong communication skills, both verbal and written, with confidence in making outbound collection calls
• Proficiency in using Excel, including advanced functions like pivot tables and VLOOKUPs, for data analysis
• Familiarity with systems such as Coupa and other collections software is preferred
• Ability to evaluate and manage large datasets with accuracy and attention to detail
• Collaborative approach to problem-solving and resolving account issues
• Knowledge of commercial and consumer collection processes
• A proactive mindset with a focus on improving billing and collections workflows

Familiarity with systems such as Coupa and other collections software

• medical, vision, dental, and life and disability insurance
• company 401(k) plan