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We are looking for an experienced Collections Specialist to join our team on a contract basis in Bellevue, Washington. This role involves high-volume outreach to customers, focusing on account reconciliation and ensuring timely communication. The position requires attention to detail and prior experience in collections, with an emphasis on delivering results within a specified timeframe.
Job Responsibility:
Conduct proactive outreach to customers to resolve outstanding balances and ensure timely payments
Perform account reconciliation to identify discrepancies and address payment issues
Manage a high volume of communications efficiently and with attention to detail
Collaborate with internal teams to address customer concerns and improve collection processes
Adhere to business casual dress code while maintaining a detail-oriented approach
Work one day a week on-site while managing remote tasks as needed
Ensure compliance with company policies and procedures during collection activities
Provide accurate updates and maintain detailed records of customer interactions
Utilize knowledge of consumer and commercial collection processes to achieve set goals
Requirements:
Proven experience in collections, including commercial and consumer accounts
Strong understanding of credit and billing collection processes
Excellent communication and organizational skills
Ability to handle high volumes of outreach effectively and with attention to detail
Competence in account reconciliation and resolving payment discrepancies
Familiarity with maintaining compliance in collections activities
Comfortable working both on-site and remotely as required
Business casual attire suitable for a detail-oriented environment
What we offer:
medical, vision, dental, and life and disability insurance