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We are looking for a skilled Collections Specialist to join our team on a contract basis in Blue Ash, Ohio. In this role, you will handle incoming payments, reconcile accounts, and recover outstanding balances while maintaining positive relationships with customers. This position requires strong attention to detail and expertise in collection processes.
Job Responsibility:
Process and post incoming payments accurately and efficiently
Reconcile customer accounts to ensure all records are up-to-date and precise
Contact customers to collect overdue balances while maintaining a detail-oriented and courteous approach
Investigate and resolve discrepancies in billing and payments
Collaborate with internal teams to address and resolve collection issues
Generate reports detailing collection activities and account statuses
Ensure compliance with company policies and procedures in all collection efforts
Communicate effectively with customers to negotiate payment plans when necessary
Maintain accurate documentation of all collection interactions and transactions
Provide recommendations for improving collection strategies and processes
Requirements:
Proven experience in commercial collections or a related field
Strong knowledge of credit and collection processes
Familiarity with billing and payment reconciliation procedures
Excellent communication and negotiation skills
Ability to manage multiple tasks and prioritize effectively
Proficiency in relevant software and tools for collections
Detail-oriented with exceptional organizational skills
Ability to maintain professionalism in challenging situations
What we offer:
medical, vision, dental, and life and disability insurance