Collections Specialist

• Conduct daily outreach to clients for payment collection and account follow-ups
• Negotiate and establish payment plans with clients to resolve outstanding balances
• Accurately post payments to accounts and ensure proper documentation
• Investigate and resolve billing discrepancies to maintain account accuracy
• Collaborate with internal teams to address client concerns and improve collection processes
• Monitor account statuses and prepare reports on collection activities
• Maintain compliance with company policies and industry standards during all collection efforts
• Build positive relationships with clients to encourage timely payments and maintain trust
• Identify and escalate complex cases to management as necessary

• Minimum of 2 years of experience in collections or a similar role
• Strong knowledge of billing functions and cash handling procedures
• Proficiency in managing commercial and consumer collections
• Experience with B2B collections and credit management
• Ability to resolve billing discrepancies and negotiate payment arrangements
• Excellent communication and interpersonal skills
• Familiarity with industry-specific collections processes is preferred
• Organizational skills and attention to detail to handle multiple accounts effectively

Familiarity with industry-specific collections processes is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan