Collections Specialist Job at Robert Half (Kalamazoo)

Collections Specialist

Robert Half

Location:
United States , Kalamazoo

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Collections Specialist to join a banking team in Michigan in a contract-to-permanent capacity. This role focuses on managing delinquent consumer, business, and real estate accounts while balancing strong member service with sound collection practices. The ideal candidate brings professionalism, sound judgment, and the ability to handle sensitive financial conversations with empathy, accuracy, and regulatory awareness.

Job Responsibility:

Contact members regarding past-due consumer, commercial, and real estate accounts through outbound collection efforts and follow-up communication
Record collection activity, payment discussions, and account updates in the appropriate systems with a high level of accuracy and detail
Guide members through repayment arrangements and available resolution options while maintaining a respectful and service-oriented approach
Perform field visits when necessary to support collection efforts and account resolution activities
Apply mortgage servicing standards and collection regulations consistently throughout all account interactions and recovery actions
Protect confidential financial information while working to reduce delinquency and safeguard the bank’s interests
Use knowledge of banking products, services, and internal procedures to address account issues effectively and route matters appropriately
Manage assigned accounts within expected timelines and productivity goals to support overall portfolio performance

Requirements:

High school diploma or equivalent required
Experience handling consumer, commercial, or credit collections in a banking, financial services, or related environment
Working knowledge of collection procedures and applicable legal or regulatory guidelines
Strong verbal communication and active listening skills with the ability to navigate difficult conversations professionally
Sound judgment and problem-solving ability when evaluating repayment situations and next steps
High attention to detail and the ability to maintain thorough, accurate documentation
Comfort working across multiple software applications and account management systems

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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