Collections Specialist Job at Robert Half (Alpharetta)

Collections Specialist

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
associate’s or bachelor’s degree in business or a related field preferred
Previous experience in collections, accounts receivable, or customer service is beneficial
Strong negotiation, communication, and problem-solving skills
Proficiency with Microsoft Office and collections/accounting software
Ability to work independently and collaboratively within a team

Job Responsibility

Contact clients to collect outstanding payments and resolve past-due accounts
Research and investigate account discrepancies and payment delays
Maintain accurate records of all communications and collection activities
Coordinate with internal teams to resolve billing issues and disputes
Prepare and distribute regular reports on collection status and aging accounts
Adhere to all applicable laws and regulations in the collections process
Provide excellent customer service while balancing company objective

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Collections Specialist

We are looking for a Collections Specialist to help with account collections. ...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience working in consumer collections or a similar accounts receivable environment
Ability to manage a heavy volume of outbound calls while also responding to inbound inquiries
Working knowledge of standard collection practices and account follow-up procedures
Strong verbal communication skills with the ability to remain detail oriented in challenging conversations
Comfortable documenting detailed account notes and maintaining accurate records
Dependable organizational skills and the ability to stay productive in a fast-paced setting

Job Responsibility

Contact consumers by phone through frequent outbound calling and handle incoming calls related to past-due accounts
Review delinquent balances, discuss payment options, and work with customers to encourage timely resolution
Document account activity, conversations, and payment commitments accurately within internal systems
Follow established collection procedures and compliance guidelines during every customer interaction
Prioritize daily account queues to ensure follow-up efforts are completed efficiently and consistently
Address customer questions regarding account status, balances, and payment arrangements in a clear manner

What we offer

Great incentive program in place for monthly bonuses based on KPIS
Performance based incentives
Small collections team (under 12 people)
Great work culture
Casual attire at office
Opportunity for growth
Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable opera...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 4 years of experience in accounts receivable, collections, or order-to-cash functions
Strong working knowledge of account reconciliation, billing support, credits, adjustments, and dispute management
Proficiency with Microsoft Excel and Office tools, including pivot tables and advanced analytical functions
Experience using enterprise financial systems
Oracle Financials R12 is preferred
Familiarity with Salesforce is preferred
Ability to manage commercial collections while balancing risk awareness and customer relationship considerations
Manufacturing industry experience is preferred
Strong communication skills and the ability to collaborate effectively across multiple departments
All applicants applying for U.S. job openings must be legally authorized to work in the United States

Job Responsibility

Oversee an assigned portfolio of customer accounts, keeping invoices, credits, adjustments, and related account activity accurate, timely, and aligned with company guidelines
Partner with accounts receivable colleagues to share day-to-day knowledge, offer practical guidance, and help address challenging collection matters
Communicate regularly with customers and business stakeholders to strengthen collections performance, support cash flow goals, and preserve positive commercial relationships
Coordinate with credit, sales, order management, tax, and customer support teams to investigate root causes of account issues and drive timely resolution
Review account activity in detail to identify payment discrepancies, pricing concerns, tax variances, or order entry errors, then follow through on corrective actions
Perform reconciliations and balance reviews to confirm transactions are properly recorded and customer accounts accurately reflect payments and open items
Prepare manual invoices, account adjustments, statements, aging reports, and invoice copies as needed to support collection efforts and customer inquiries
Monitor shared billing communications daily, respond to requests promptly, and maintain complete documentation in accordance with internal policy
Assist with month-end and year-end activities, including support for audit-ready schedules and review of credit memos or invoice recoding when requested

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support receivables activity and ...

Location

United States , Louisville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in collections with exposure to both commercial and consumer accounts
Working knowledge of credit and collection practices, including account follow-up and delinquency management
Ability to handle billing-related collection matters and research account issues efficiently
Strong verbal and written communication skills with a detail-oriented and customer-focused approach
High level of organization and attention to detail when tracking account activity and payment commitments
Proficiency with standard business systems and tools used for documentation, reporting, and collections workflow
Ability to manage multiple accounts simultaneously and prioritize work in a deadline-driven environment

Job Responsibility

Contact commercial and consumer account holders to secure payment on past-due balances through phone, email, and written communication
Review aging reports and account details to prioritize collection efforts and determine appropriate next steps
Investigate billing concerns, payment discrepancies, and account disputes to help move accounts toward resolution
Maintain detailed and up-to-date records of conversations, commitments, and account status in internal systems
Partner with internal teams such as billing, customer service, and credit to address obstacles affecting payment timelines
Monitor promised payments and follow up promptly when commitments are missed or additional action is required
Apply established collection procedures and credit guidelines while supporting consistent recovery practices
Prepare account updates and collection activity summaries for leadership or other stakeholders as needed

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Collections Specialist

Our client in Norwich, Connecticut is seeking a detail-oriented Collections Spec...

Location

United States , Norwich

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in collections, accounts receivable, or a related accounting support role
Strong negotiation and problem-solving skills
Excellent verbal and written communication skills
Proficiency with Microsoft Excel and accounting or ERP systems
High attention to detail and strong organizational skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Job Responsibility

Contact customers regarding past-due accounts by phone, email, and written correspondence
Monitor aging reports and prioritize collection efforts
Research and resolve account discrepancies, billing issues, and payment disputes
Maintain accurate records of collection activity and account status
Collaborate with internal departments to resolve customer concerns and support account reconciliation
Process payments and update account information as needed
Recommend accounts for escalation when appropriate
Support month-end reporting related to accounts receivable and collections

What we offer

Medical, vision, dental, life and disability insurance
401(k) plan
free online training

Collections Specialist

We are looking for a detail-oriented Collections Specialist to support student f...

Location

United States , Wilkes-Barre

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree required, preferably in business, finance, or a related discipline.
Experience supporting collections, billing, credit, or account resolution activities in a detail-oriented setting.
Knowledge of collection procedures and the ability to apply them accurately and consistently.
Familiarity with Microsoft Office applications and comfort learning or using systems such as Banner.
Understanding of regulatory and policy-driven environments, ideally within higher education or student financial services.
Strong analytical skills with the ability to review account details and resolve discrepancies effectively.
Excellent written and verbal communication skills for working with students, families, and internal partners.
Strong organizational skills with the ability to manage multiple priorities and maintain accurate records.

Job Responsibility

Assist students and families with questions related to account balances, payment expectations, and available financial service options.
Manage collection activities by reviewing outstanding accounts, following up on delinquent balances, and documenting all account actions accurately.
Evaluate account information to support timely resolution of billing concerns and recommend appropriate next steps based on established guidelines.
Maintain compliance with university policies as well as relevant federal and state regulations when handling student financial matters.
Collaborate with internal offices to address account discrepancies, verify supporting documentation, and ensure accurate record updates.
Use institutional systems and standard office software to monitor account activity, prepare correspondence, and maintain organized case records.
Communicate professionally with students, families, and other stakeholders to explain processes, deadlines, and required documentation.
Contribute to efficient financial service operations by identifying process issues and supporting ongoing improvements in account management workflows

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Collections Specialist

We are looking for an experienced Collections Specialist to support accounts rec...

Location

United States , Hopkins

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in collections, accounts receivable, or credit-focused financial operations
Background supporting commercial and/or consumer collections, including business-to-business account management
Working knowledge of billing, collection workflows, account reconciliation, and delinquency follow-up practices
Ability to review account details, identify discrepancies, and resolve issues with accuracy and sound judgment
Proficiency in Microsoft Excel, including the use of formulas for tracking and analyzing account activity
Strong written and verbal communication skills with the ability to handle customer interactions professionally
Comfortable collaborating with cross-functional teams to address payment issues and support timely account resolution

Job Responsibility

Drive collection efforts across an assigned portfolio by contacting customers regularly and securing payment on overdue invoices
Research billing concerns, payment discrepancies, and disputed items, then work toward timely and accurate resolution
Reconcile account activity by reviewing invoices, cash applications, credits, and open balances to confirm records are correct
Coordinate with Sales, Customer Care, and Finance teams to remove obstacles affecting payments, account standing, or order flow
Evaluate held orders and determine release readiness based on account performance, exposure, and customer commitments
Monitor customer credit availability and maintain approved limits in accordance with company guidelines and risk standards
Analyze payment behavior and account information to identify collection risk and escalate developing concerns when needed
Document outreach efforts, account updates, and resolution steps thoroughly to maintain accurate receivable records
Contribute to process improvements that strengthen collections performance, dispute handling, and overall order-to-cash efficiency

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support short-term accounts recei...

Location

United States , Boston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-3 years of collections experience, including work with commercial, consumer, or credit collections processes
Strong problem-solving skills with the ability to identify issues and determine practical next steps
Experience handling billing-related collection activity and following through on overdue accounts
Comfort using business systems and CRMs such as NetSuite, Upflow, or Salesforce
Ability to manage a 40-hour-per-week schedule for an initial 4-8 week assignment
Strong written and verbal communication skills for interacting with customers and internal stakeholders
Highly organized approach with attention to detail in account research, follow-up, and recordkeeping

Job Responsibility

Work closely with billing and invoicing partners to review account activity, clarify charge details, and help ensure invoices are positioned for timely payment
Reach out to customers and internal contacts to investigate open balances, answer questions, and move payment issues toward resolution
Examine overdue accounts to uncover collection obstacles such as disputes, legal concerns, or balances that may require write-off review
Track receivables aging and prioritize follow-up efforts that help reduce delinquency and improve incoming cash collections
Coordinate with cross-functional teams to align collection actions with customer account history, billing records, and payment status
Document outreach efforts, account updates, and resolution progress accurately within internal systems
Support backlog reduction by organizing collection activity and addressing outstanding items that require immediate attention

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

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