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We are looking for a skilled Collections Specialist to join our team in Boca Raton, Florida. This Contract to permanent position requires a detail-oriented individual who can effectively manage collections activities and maintain strong relationships with clients. The ideal candidate will bring expertise in business-to-business collections and a proactive approach to resolving payment issues while contributing to overall team success.
Job Responsibility:
Manage collection efforts for accounts in the assigned portfolio, ensuring timely payments to meet monthly and yearly collection goals
Document and log all collection calls and activities to facilitate efficient follow-up and coordination with other accounts receivable personnel
Provide accurate updates on aging reports to support weekly and month-end reporting processes
Communicate weekly credit hold updates to the Accounts Receivable Manager, ensuring customers are removed from credit hold as appropriate
Identify problematic accounts and escalate them to the Accounts Receivable Manager for potential involvement of external collection agencies, keeping the sales team informed as necessary
Reconcile and review accounts for potential write-offs or placement with third-party collection agencies
Respond promptly to customer emails and address inquiries in a courteous manner
Process internal and external requests submitted through ticketing systems
Handle mid-size accounts and top-tier customer accounts with diligence and integrity
Perform other related duties as assigned to support the accounts receivable function
Requirements:
High school diploma required
associate degree preferred
Minimum of 5 years of experience in business-to-business collections and account reconciliation
Proficiency in NetSuite and Microsoft Excel and Word
Strong analytical skills to identify payment trends and take appropriate actions
Excellent problem-solving, negotiation, and communication skills
Ability to work independently and collaboratively in a team-oriented environment
Detail-oriented with strong organizational and multitasking abilities
Willingness to work with overtime as needed to meet deadlines
What we offer:
medical, vision, dental, and life and disability insurance