Collections Specialist Job at Robert Half (Wilmington)

New

Collections Specialist

We are looking for a detail-oriented Collections Specialist to join a service-fo...

Location

United States , Humble

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 2 years of experience in commercial credit and collections, with 3+ years preferred
Strong customer service and account communication skills with a detail-oriented, solutions-oriented approach
Proficiency with Microsoft Office, including basic Excel, and comfort learning business systems
Ability to work independently while also contributing effectively within a team environment
High attention to detail and strong organizational skills in a deadline-driven setting
Bilingual English/Spanish communication skills are a plus
Must be able to complete pre-employment background screening and drug testing

Job Responsibility

Maintain customer account profiles by entering new information, updating records, and ensuring data remains accurate in internal systems
Prepare invoicing activity and generate account statements when requested to support timely billing and collection efforts
Review accounts receivable reporting to track balances, identify overdue items, and assist with collection priorities
Reconcile account discrepancies by researching payment activity, clarifying issues, and resolving billing-related questions
Communicate with customers in a clear and courteous manner to address disputes, secure payment commitments, and preserve positive business relationships
Evaluate account status to support credit decisions and help determine when sales orders can be released
Partner with the Credit Manager and other internal teams to support daily collections operations and related administrative tasks
Complete additional duties as assigned to help the department meet service, accuracy, and turnaround expectations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

New

Collections Specialist

We are looking for a Collections Specialist to support recovery efforts for cons...

Location

United States , Merrillville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in collections, preferably within banking, lending, or financial services
Practical knowledge of credit and collections practices for both consumer and commercial accounts
Experience handling billing collection activities and resolving account discrepancies
Strong verbal and written communication skills with the ability to negotiate payment solutions professionally
Ability to manage a high volume of accounts while maintaining accuracy and organization
Proficiency in documenting account activity and using systems that support collection operations
Solid judgment, attention to detail, and a consistent approach to meeting deadlines and follow-up commitments

Job Responsibility

Manage a portfolio of past-due consumer and commercial accounts and take timely action to drive resolution
Contact customers by phone and written communication to discuss outstanding balances and establish appropriate repayment plans
Review account status, payment history, and supporting records to determine the best approach for collection activity
Maintain accurate documentation of account interactions, payment commitments, and follow-up actions in internal systems
Work closely with internal partners to address billing concerns, research discrepancies, and support account reconciliation
Monitor delinquency trends and prioritize collection efforts based on account risk and aging
Apply collection procedures in accordance with banking policies, regulatory expectations, and service standards
Assist with updates to collection records or workflow processes when system or operational changes affect account management

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Collections Specialist

We are seeking a results-driven Collections Specialist to support branch operati...

Location

United States , Killeen

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior collections experience
High school diploma or equivalent
Experience in customer service (retail, sales, call center, or cash handling environment)
Strong computer and data entry skills
Experience handling cash payments (or ability to obtain required waiver)
Comfort in a public-facing role interacting with customers

Job Responsibility

Minimize delinquent debt through outbound and inbound collection calls
Contact customers to resolve past-due balances and negotiate payment solutions
Provide exceptional customer service in person and over the phone
Support account growth through effective customer communication and outreach
Accurately receive, track, and post payments and fees in compliance with company policies
Maintain compliance with all state and federal lending regulations
Enter and update loan applications and supporting documentation
Assist with branch operations including filing, organizing, and clerical tasks
Handle sensitive customer interactions with professionalism and integrity

What we offer

Medical, vision, dental, life and disability insurance
Enroll in company 401(k) plan

Fulltime

Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution org...

Location

United States , Oak Brook

Salary:

26.50 - 33.65 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in collections, accounts receivable, cash application, or credit and returns support
Hands-on experience resolving deduction claims, short payments, and customer billing discrepancies
Strong Microsoft Excel skills, including the ability to manage tracking logs, reporting, and formula-based analysis
Knowledge of commercial collections practices and related billing and rebill processes
Experience using ERP platforms such as Infor, with the ability to navigate transaction-based workflows effectively
Familiarity with SharePoint or similar systems used for data entry and approval routing is preferred
Strong attention to detail and the ability to manage high-volume manual processing with accuracy
Effective communication and problem-solving skills, with the ability to collaborate across departments and with external contacts

Job Responsibility

Investigate unpaid invoices, short payments, and deduction claims to identify underlying issues and drive timely resolution
Manage a high volume of open deduction items, maintaining organized tracking and status updates in Excel
Apply customer payments accurately, including manual posting for transactions that do not load through standard bank file processes
Review payment exceptions from bank reporting, complete manual account updates, and coordinate file handling with technical support teams when needed
Enter customer credit requests into designated workflow tools, monitor approvals, and ensure supporting documentation is issued for return activity
Process approved credits, help reduce outstanding credit request backlogs, and support related credit and rebill transactions
Record return transactions in the ERP system through manual entry while ensuring data accuracy and proper documentation
Work closely with customer service, managers, IT, and other business partners to resolve disputes, returns, deductions, and account discrepancies
Contribute to month-end close by completing cash application, credits, returns, and deduction processing within required timelines
Maintain clear account records and prepare accurate reporting for deduction notices and other receivables activity

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time
paid holidays

Fulltime

Collections Specialist

Sprout Social is looking to hire a Collections Specialist to the Finance team.

Location

United States

Salary:

52000.00 - 65000.00 USD / Year

Sprout Social

Expiration Date

Until further notice

Requirements

2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies
2+ years experience in a customer service or operational role, using several different software systems in tandem
Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment
Experience with Salesforce
Solid account reconciliation skills

Job Responsibility

Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions
Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution
Escalate complex collection or billing issues to Collections Management as needed
Complete vendor setup forms and manage onboarding in customer billing portals
Support daily cash application and investigate, resolve, or escalate discrepancies
Maintain accurate records and reporting on collections activity, account status, and cash applications
Provide regular updates on collections performance, risks, and account health
Follow established Collections team processes and ensure compliance with audit and internal standards

What we offer

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support a manufacturing organizat...

Location

United States , Middleburg Heights

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling collections for commercial accounts, consumer accounts, or both
working knowledge of accounts receivable, billing follow-up, and collection procedures
ability to manage frequent phone outreach and communicate clearly with customers regarding past-due balances
proficiency in Microsoft Excel, including the use of formulas for tracking and analysis
strong attention to detail and accuracy when updating notes, commitments, and account records
comfortable working onsite in Middleburg Heights, Ohio during standard business hours
ability to stay organized and effective in a deadline-driven environment with changing priorities

Job Responsibility

Contact commercial and consumer accounts to follow up on past-due invoices and secure timely payment commitments
Review aging reports and account details to prioritize collection activity and reduce outstanding receivables
Document customer conversations, payment arrangements, and collection progress accurately in internal records
Investigate billing concerns and coordinate with internal teams to resolve issues that may delay payment
Perform high-volume outbound calls, especially during the initial phase of the assignment leading up to fiscal year-end
Use Excel formulas and related tools to track account status, analyze trends, and support reporting needs
Maintain attentive customer interactions while balancing collection goals with service expectations
Assist with ongoing accounts receivable and collection activities in support of team coverage during an extended leave
Contribute to a smooth handoff of account updates and collection status if the role transitions into a longer-term opportunity

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activ...

Location

United States , Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in collections, accounts receivable, or billing support roles
Working knowledge of CRM platforms and account documentation practices
Ability to manage inbound phone calls with professionalism and strong customer service skills
Familiarity with collection processes, delinquency follow-up, and payment resolution techniques
Strong attention to detail when reviewing account records and updating billing information
Effective communication skills with the ability to collaborate in a team-oriented workplace
Ability to prioritize tasks, meet deadlines, and manage multiple accounts efficiently

Job Responsibility

Review past-due accounts and assess appropriate next steps to improve payment recovery and reduce aging balances
Recommend practical corrective actions for delinquent accounts and follow through on resolution efforts in a timely manner
Handle inbound calls related to billing and account status, providing clear information and attentive support to customers
Maintain accurate customer account details and collection activity within CRM and accounts receivable systems
Coordinate with coworkers, customers, and external partners to resolve payment issues and support efficient account management
Process billing-related updates, document account interactions, and monitor follow-up actions to ensure continuity
Apply established collection procedures while balancing customer service expectations and business objectives

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Collections Specialist

We are looking for a Collections Specialist to support portfolio management acti...

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-2 years of experience in collections, account management, billing, or a related financial services role
Bilingual fluency in Spanish and English with the ability to communicate effectively with a diverse customer base
Working knowledge of consumer or commercial collections practices and payment resolution techniques
Proficiency with Microsoft Office applications, including Excel and Word, along with comfort using business systems such as Salesforce
Strong negotiation, organization, and multitasking skills in a fast-paced environment
Ability to document account activity accurately and manage sensitive information with professionalism
Collaborative approach, dependable work ethic, and a positive attitude when working with customers and internal teams

Job Responsibility

Contact customers regarding overdue balances and guide discussions toward practical repayment solutions
Negotiate payment arrangements that align with account status and company guidelines
Investigate account details and use research methods to locate hard-to-reach customers when needed
Address customer questions related to billing, account status, and collection activity with clarity and courtesy
Draft and send collection notices, follow-up communications, and other account-related correspondence
Maintain thorough records of customer interactions, commitments, disputes, and account updates in the appropriate systems
Assist with workout plans, write-off-related processes, and other portfolio support activities as required
Compile delinquency data and help prepare recurring reports that track account performance and collection progress

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

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