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We are looking for a highly motivated Collections Specialist to join a team in Wilmington NT, Delaware. This is a Contract-to-permanent position designed for professionals with a strong background in collections and customer service, particularly in fast-paced call center environments. If you have a passion for resolving billing issues and ensuring positive customer interactions, this role will be an excellent fit.
Job Responsibility:
Manage and execute collection processes to recover outstanding debts efficiently
Maintain accurate records of billing activities and payment statuses
Communicate effectively with customers to resolve account discrepancies and payment concerns
Utilize Microsoft Excel to analyze data, track collections, and prepare reports
Collaborate with internal teams to address customer inquiries and provide solutions
Ensure compliance with company policies and regulatory requirements during collection activities
Handle high volumes of customer calls professionally and courteously
Proactively identify and implement process improvements to enhance collections efficiency
Monitor and report on credit-related issues impacting collections
Build and maintain positive relationships with customers to foster long-term satisfaction
Requirements:
Minimum of 2 years of experience in collections and customer service roles
Proficiency in Microsoft Excel for data management and reporting tasks
Strong knowledge of billing functions and collection processes
Familiarity with credit-related procedures and policies
Excellent communication skills, both verbal and written, for effective customer interaction
Experience working in a high-volume call center environment
Ability to handle sensitive customer information responsibly
Detail-oriented with strong problem-solving abilities