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This role involves managing customer accounts, resolving billing concerns, and ensuring timely payments. The ideal candidate will be proactive in identifying opportunities to improve processes and maintain positive relationships with clients.
Job Responsibility:
Address and resolve basic billing disputes while escalating complex issues to the appropriate supervisor
Monitor and review aging reports to ensure timely follow-up on overdue accounts
Respond to customer inquiries promptly and professionally, fostering strong client relationships
Identify and implement process improvements to streamline collections workflows and enhance efficiency
Collaborate with the collections supervisor to complete additional assigned tasks as needed
Requirements:
Previous experience in commercial or consumer collections is preferred but not required
Familiarity with credit and collections processes
Strong organizational skills and attention to detail
Excellent communication and interpersonal abilities
Ability to analyze aging reports and prioritize tasks effectively
Proficiency in identifying workflow improvements within collections processes
A proactive approach to problem-solving and decision-making