This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a dedicated Collections Specialist to join our team in Tonawanda, New York. In this role, you will manage a portfolio of customer accounts, ensuring timely payments, resolving disputes, and providing exceptional service during each interaction. This is a Contract to permanent employment opportunity, offering the chance to grow professionally while contributing to the company’s financial success.
Job Responsibility:
Oversee and manage accounts receivable for a portfolio of customers, ensuring timely collection of invoices and minimizing financial losses
Investigate and resolve customer disputes by reviewing relevant documentation and collaborating with internal departments
Partner with the credit department to monitor account risks and gather necessary information for credit decisions
Set personal goals aligned with company objectives and track progress to achieve measurable results
Collaborate with sales and operations teams to address collection challenges and ensure smooth account management
Utilize various systems to research account details, provide documentation, and support customer inquiries
Handle tasks related to unassigned accounts, including skip tracing, preparing refunds, and processing returned checks
Support third-party collection agencies by preparing necessary documentation and responding to inquiries
Assist in the dunning letter process and prepare packages for collection agencies when required
Perform additional duties to support account management and enhance collection processes
Requirements:
Associate's degree in accounting, business, or equivalent work experience of four years
At least one year of experience in credit and collections within a high-volume customer environment
Proficiency in using accounting software and systems such as CRM or Epic Software
Strong analytical and problem-solving skills with attention to detail
Excellent communication skills and the ability to handle customer interactions professionally
Organizational skills to manage multiple accounts effectively and meet deadlines
Assertive and persuasive demeanor to drive successful collection outcomes
Familiarity with accounts receivable processes, billing functions, and claim administration
What we offer:
medical, vision, dental, and life and disability insurance