Collections Specialist

• Manage an assigned group of accounts and pursue outstanding balances with a focus on achieving delinquency reduction targets, including balances aged beyond 60 days
• Record collection outreach, customer responses, and next steps in a clear and timely manner so account activity can be reviewed and continued by other accounts receivable team members when needed
• Prepare accurate account status updates that support aging analysis, weekly reviews, and month-end reporting for leadership
• Provide regular credit hold recommendations and account updates to the AR Manager to help determine when customer accounts should be released or maintained on hold
• Investigate high-risk or difficult accounts, escalate concerns appropriately, and coordinate with leadership and sales partners when outside collection support may be necessary
• Review account balances and supporting documentation to reconcile discrepancies and assist with decisions related to write-offs or third-party placement
• Respond promptly to customer emails and manage internal and external ticket requests within established service expectations
• Handle a mix of mid-sized, key, and high-visibility customer accounts while supporting additional accounts receivable duties as assigned

• At least 5 years of experience in business-to-business collections and account reconciliation
• Ability to work a permanent schedule and provide overtime support when business demands require it
• Strong written and verbal communication skills with a detail-oriented approach to customer interactions
• Proven ability to analyze payment behavior, identify trends, and determine appropriate collection actions
• Comfortable working independently while also contributing effectively in a team-oriented environment
• High attention to detail with the ability to document account activity and follow through on payment commitments
• Proficiency with NetSuite, Excel, and Word
• High school diploma or equivalent required
• an associate degree is preferred

Associate degree

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training