Collections Specialist

• Manage a portfolio of approximately 286 business accounts, following up on outstanding balances and driving timely payment resolution
• Contact commercial customers by phone and email to address past-due invoices, clarify billing concerns, and negotiate payment arrangements when appropriate
• Maintain accurate collection records, document account activity, and track commitments to pay in a timely manner
• Use Excel tools such as VLOOKUPs and Pivot Tables to review account data, identify trends, and support collection reporting
• Partner with internal teams to investigate discrepancies, resolve invoice-related issues, and improve the overall collections process
• Monitor aging reports and prioritize collection efforts based on risk, account status, and payment history
• Support both commercial and consumer collection activities as needed while maintaining professionalism and compliance with company standards

• 3-5 years of collections experience, preferably in a business-to-business environment
• Hands-on proficiency with Microsoft Excel, including VLOOKUPs and Pivot Tables
• Experience managing billing collections and following structured collection processes
• Strong written and verbal communication skills with the ability to handle sensitive payment discussions professionally
• Ability to manage a high-volume workload while maintaining accuracy and strong follow-through
• Knowledge of credit and collections practices across commercial accounts
• exposure to consumer collections is also valuable

exposure to consumer collections

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan