Collections Specialist

• Review lockbox exceptions each day, make needed corrections, and prepare transactions for timely processing
• Record incoming payments from checks, credit cards, ACH, and related sources with a high level of accuracy while ensuring each batch balances correctly
• Upload and reconcile lockbox activity across applicable databases so that total deposits match all imported payment records
• Investigate payment discrepancies by coordinating with customers and internal collections partners to resolve outstanding issues
• Maintain deposit tracking documentation to support monthly bank reconciliation and broader accounting accuracy
• Assist with billing account updates, including customer address changes and related account maintenance tasks
• Provide coverage for select accounts receivable activities during team absences, including refunds, payment reallocations, and distribution of one-time credit card information
• Support daily cash activity reporting and related data processing tasks to help keep receivables current and organized

• Prior experience in cash application, accounts receivable, or a closely related accounting support function
• Strong attention to detail with solid numerical accuracy and general math proficiency
• Ability to organize work effectively, manage competing priorities, and meet established deadlines
• Clear written and verbal communication skills for working with customers and internal stakeholders
• Proficiency with Microsoft Excel, Word, and Outlook in an office setting
• Familiarity with accounting software systems and payment processing workflows, including ACH and credit card transactions
• Exposure to billing functions, cash activity tracking, and data processing within an accounting environment

Experience with tools or platforms such as CyberSource or Power BI

• Medical, vision, dental, and life and disability insurance
• Enrollment in company 401(k) plan