Collections Specialist

• Monitor and manage overdue accounts to ensure timely payment resolution
• Provide assistance to customers by identifying and addressing payment-related concerns
• Collaborate with team leads to implement strategies for effective collections across different territories
• Utilize ERP systems and Power BI for data analysis and reporting purposes
• Filter and analyze data in Excel to support collection activities
• Communicate effectively with customers to explain account statuses and payment options
• Prioritize tasks based on financial impact to maximize collection efforts
• Interact with sales and warehouse teams to address chargebacks and document-related issues
• Handle escalations by working closely with team leads to ensure smooth resolution
• Maintain a customer-focused approach while adhering to industry regulations and company policies

• Proven experience in commercial and consumer collections
• Familiarity with credit and billing collection processes
• Proficiency in Excel and Power BI for data filtering and reporting
• Strong attention to detail and ability to prioritize activities effectively
• Excellent communication skills for explaining account details and resolving issues
• Customer service mindset with a focus on building positive relationships
• Ability to work collaboratively within a team-oriented environment

Knowledge of ERP systems and industry-specific nuances

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training