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Robert Half Logo Robert Half · Call Center

Collections Specialist

United States, Villa Park Employment contract 20.00 USD / Hour · Job Posted June 28, 2026
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Job Description

We are looking for a Collections Specialist to join a team in Illinois on a contract-to-permanent basis. This position is suited for someone who is motivated by performance, comfortable handling sensitive payment conversations, and focused on achieving strong recovery results. The role centers on resolving past-due accounts, maintaining accurate records, and contributing to consistent collection outcomes in a fast-paced environment.

Job Responsibility

  • Manage a portfolio of overdue accounts and lead each case through the collection process until a resolution is reached
  • Place a high volume of outbound calls to engage account holders, discuss balances, and move accounts toward payment
  • Arrange payment solutions, settlement terms, and other recovery options while protecting overall collection value
  • Research and locate difficult-to-contact individuals by using available tracing tools and account resources
  • Monitor aging accounts closely and follow up consistently to reduce outstanding receivables
  • Record all account activity, communication attempts, and payment commitments accurately within collection systems
  • Work toward established recovery goals, productivity benchmarks, and call performance expectations
  • Handle challenging account holder interactions professionally while maintaining persistence and control of the conversation

Requirements

  • Previous experience in consumer, commercial, or general collections is preferred, including entry-level candidates with 0–2+ years of relevant exposure
  • Demonstrated ability to meet or surpass collection, recovery, or productivity targets
  • Strong negotiation skills with the ability to address objections and guide conversations toward resolution
  • Confidence communicating in high-pressure situations while remaining attentive to details and composed
  • Familiarity with collection workflows, billing recovery practices, and account follow-up procedures
  • Experience using collection platforms, account documentation tools, or skip tracing resources is preferred
  • Solid organizational skills and accuracy when tracking account status and recording activity

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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