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We are looking for a dedicated Collections Specialist to join our team in Rochester, New York. This contract-to-permanent position offers an opportunity to contribute your expertise in collections within a dynamic and detail-oriented environment. The ideal candidate will bring strong skills in commercial and consumer collections, as well as a solid understanding of billing and credit processes.
Job Responsibility:
Manage commercial and consumer accounts to ensure timely collection of outstanding balances
Monitor and track overdue payments and follow up with clients to resolve discrepancies
Develop and implement strategies to improve collection processes and reduce delinquency rates
Collaborate with internal teams to address billing issues and ensure accurate invoicing
Prepare and maintain detailed records of collection activities and account status
Analyze credit data and payment trends to support decision-making and minimize financial risks
Communicate effectively with clients to negotiate payment terms and resolve disputes
Provide regular updates to management regarding collection progress and account status
Ensure compliance with company policies and relevant regulations during collection activities
Assist in identifying areas for process improvement to enhance efficiency and customer satisfaction
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit and billing collection processes
Excellent communication and negotiation skills
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency in relevant software tools and systems
Detail-oriented with strong organizational skills
Familiarity with regulatory requirements related to collections
Problem-solving skills and a proactive approach to resolving payment issues
What we offer:
medical, vision, dental, and life and disability insurance