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Our team is seeking a detail-oriented and proactive Collections Specialist for a contract opportunity. In this role, you will be responsible for contacting clients to collect past due balances, managing communications, and ensuring timely payment of outstanding accounts. This position requires previous collections experience and proficiency with ERP systems.
Job Responsibility:
Contact clients via phone and email to collect on past due accounts and negotiate payment arrangements
Document all collection activities, correspondence, and follow-up actions in ERP systems
Research and resolve payment discrepancies and client issues related to invoicing
Maintain accurate records and ensure compliance with company policies and procedures
Collaborate with internal teams to resolve outstanding balances and support cash flow goals
Provide regular status updates to management regarding overdue accounts and collection efforts
Requirements:
2+ years prior experience in collections, accounts receivable, or a similar role
Proven track record of effectively collecting past due monies and managing difficult conversations
Comfortable navigating and utilizing ERP/accounting systems
Strong written and verbal communication skills
High attention to detail, organizational skills, and the ability to manage multiple priorities
Ability to work both independently and collaboratively
Nice to have:
Experience in a contract or fast-paced, high-volume environment
Knowledge of applicable collection laws and regulations
Strong Excel skills
What we offer:
medical, vision, dental, and life and disability insurance