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Collections Specialist

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Robert Half

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Location:
United States , Huntersville

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Category:
Finance

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Contract Type:
Employment contract, Contract work

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Salary:

Not provided
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Job Description:

We are looking for a Collections Specialist to support the national accounts team in Huntersville, North Carolina. This position focuses on reducing aged receivables, strengthening account follow-up practices, and ensuring payment activity aligns with customer billing portals and internal records. The ideal candidate is comfortable managing high-volume business accounts, working through complex outstanding balances, and using Excel to organize and analyze receivables data.

Job Responsibility:

  • Manage collection efforts for a large portfolio of business accounts with significant past-due balances and complex service-related invoices
  • Review aging reports in depth, prioritize overdue receivables, and take action to reduce long-outstanding balances across national accounts
  • Reconcile account details between internal records and customer payment portals to confirm billing accuracy and support timely collections
  • Assist with customer portal access, setup, and maintenance for collection and billing activities when account requirements vary by client
  • Use Excel tools such as filters, lookup functions, and pivot tables to maintain accurate aging data and identify collection trends
  • Partner closely with accounting, billing, and operations teams to resolve disputes, clarify account status, and improve payment follow-up
  • Keep detailed records of collection activity, customer communication, and resolution progress to support reporting and account visibility
  • Contribute to a fast-paced onsite receivables environment while helping balance workload coverage across the accounts receivable team

Requirements:

  • Experience in commercial or B2B collections, ideally handling high-volume or national account portfolios
  • Strong understanding of accounts receivable processes, including aging analysis, payment follow-up, and billing-related collections
  • Advanced Microsoft Excel skills, including formulas, filters, lookups, and pivot table functionality
  • Ability to work effectively with customer portals and match portal activity to account balances and invoice records
  • Proven time management skills with the ability to organize priorities in a fast-moving collections environment
  • Strong attention to detail and accuracy when reviewing large account balances and resolving discrepancies
  • Clear communication skills for working with customers and cross-functional internal teams
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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