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We are looking for a detail-oriented Collections Specialist to join our team on a long-term contract basis in Eagan, Minnesota. In this role, you will be responsible for managing both commercial and consumer accounts, ensuring timely payments, and maintaining positive client relationships. Your expertise in collection processes and billing will play a key role in supporting the organization’s financial health.
Job Responsibility:
Oversee the collection of payments from commercial and consumer accounts, ensuring accuracy and efficiency
Communicate with clients to address outstanding balances and negotiate payment plans when necessary
Monitor account statuses and analyze financial data to identify overdue payments
Collaborate with internal teams to resolve billing discrepancies and maintain accurate records
Utilize established credit collection procedures to recover owed amounts while preserving customer relationships
Prepare and maintain detailed reports on collection activities for management review
Ensure compliance with all regulations and company policies related to collections
Provide exceptional customer service to clients while addressing payment inquiries
Recommend strategies to improve collection processes and reduce outstanding balances
Assist in the development of workflows and tools to enhance collection efficiency
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit and collection processes
Familiarity with billing systems and financial reporting tools
Excellent communication and negotiation skills
Ability to analyze financial data and identify trends
High level of organizational skills and attention to detail
Proficiency in relevant software and tools
Understanding of compliance standards related to collections