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We are looking for a dedicated Collections Specialist to join our team in Holland NT, Ohio. This role is a long-term contract opportunity, ideal for individuals passionate about customer service and financial operations. Your expertise will contribute to managing commercial collections in a fast-paced environment, ensuring timely and efficient communication with clients.
Job Responsibility:
Handle business-to-business collections by contacting clients to resolve outstanding payments promptly
Manage commercial accounts to ensure accurate tracking and timely collection of overdue balances
Collaborate with the credit team to assess client payment history and establish effective collection strategies
Respond to customer inquiries professionally and provide solutions to payment-related issues
Utilize call center systems to manage high volumes of client interactions efficiently
Maintain detailed records of all communications and transactions related to collections
Work in a fast-paced environment to meet individual and team performance targets
Provide exceptional customer service while adhering to company policies and procedures
Identify and escalate complex cases to management for further resolution
Support continuous improvement initiatives to streamline collection processes
Requirements:
Proven experience in business-to-business collections or commercial collections
Strong knowledge of credit and collections practices
Familiarity with call center operations and managing high call volumes
Excellent communication and interpersonal skills to interact effectively with clients
Ability to work in a fast-paced environment and meet challenging deadlines
Proficiency in using collection management software and tools
Strong organizational skills to manage multiple accounts and prioritize tasks
Commitment to providing outstanding customer service while maintaining professionalism
What we offer:
medical, vision, dental, and life and disability insurance