Collections Specialist, Robert Half

Robert Half

Location:
United States, White Plains

Category:
Finance

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a motivated and detail-oriented Collections Specialist to join our team in White Plains, New York. In this Contract to permanent position, you will play a vital role in managing receivables and ensuring timely payments from clients. This role requires excellent communication skills and the ability to handle a high volume of tasks while maintaining accuracy and professionalism.

Job Responsibility:

Review and approve next-day delivery orders by adhering to company policies and assigned credit terms
Conduct high-volume collection calls to secure payments and promptly resolve any client issues
Investigate payment discrepancies and deductions, coordinating with other departments to process necessary paperwork
Maintain communication with management and sales teams to address collection concerns and ensure timely resolutions
Adapt to different roles within the department to provide support and coverage during staff absences
Post daily payments to the Cash Easy System as required
Process daily transactions and assist customers with inquiries and weekly account updates
Monitor and analyze aging reports to identify overdue accounts and develop strategies for resolution
Ensure superior customer service by addressing client concerns effectively and professionally
Collaborate with the credit team to approve credit lines and manage balances efficiently

Requirements:

Proven experience in commercial and consumer collections, including B2B environments
Strong understanding of credit approvals, collection processes, and debt settlement
Proficiency in Microsoft Excel and Outlook for tracking and reporting purposes
Ability to interpret and analyze aging reports to prioritize collection efforts
Exceptional customer service skills with a focus on building client relationships
Excellent communication and organizational skills to handle high-volume tasks efficiently
Familiarity with call center operations and handling customer inquiries
Adaptability to manage multiple responsibilities and support departmental needs

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
November 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Collections Specialist