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We are looking for experienced Collections Specialists to join our team in Grand Blanc, Michigan. In this role, you will focus on managing past-due accounts and ensuring timely resolution of outstanding balances. This is a long-term contract position that offers a dynamic and collaborative environment to utilize your expertise in collections.
Job Responsibility:
Conduct outbound calls to contact clients with overdue accounts and negotiate payment arrangements
Review and analyze assigned loan queues to determine the best course of action for each account
Manage collections for consumer loans, such as car loans and credit card accounts within the organization's systems
Maintain accurate and detailed records of all communication and payment agreements
Collaborate with team members to achieve departmental goals and reduce the number of accounts past 120 days due
Utilize the organization's core system effectively to track and update account statuses
Ensure compliance with all regulatory and organizational guidelines during the collections process
Provide excellent customer service while handling sensitive financial matters
Monitor progress and report on key metrics related to collections activities
Identify opportunities to improve collections processes and contribute to team success
Requirements:
Minimum of 2 years of experience in collections, preferably handling consumer loans or credit accounts
Strong communication skills with the ability to negotiate and resolve payment issues
Detail-oriented with the ability to manage multiple accounts and deadlines effectively
Familiarity with collection processes and billing procedures
Proficiency in using collection or financial systems
Bondable status required
Comfortable working in an office setting during standard business hours (Monday–Friday)
What we offer:
medical, vision, dental, and life and disability insurance