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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Memphis · Job Posted June 30, 2026
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Job Description

We are looking for a Collections Specialist to join a team in Memphis, focused on recovering outstanding balances across a diverse portfolio. This role supports collection efforts for commercial accounts. The ideal candidate brings strong end-to-end collections knowledge, sound judgment, and the ability to manage account issues with professionalism and accuracy.

Job Responsibility

  • Manage the full collections cycle from initial account review through resolution, payment recovery, and follow-up activity
  • Handle outstanding balances across commercial accounts while adjusting communication strategies to fit each account type
  • Work on large and complex accounts
  • Review aging reports, billing details, and account histories to identify delinquency trends and prioritize collection efforts
  • Communicate with customers to resolve payment issues, clarify balances, and document commitments accurately in the designated system
  • Coordinate with internal teams to address billing discrepancies, credit concerns, and other issues that may delay collections
  • Maintain organized records of account activity, collection actions, and customer correspondence to support reporting and compliance
  • Apply established collection procedures consistently while using sound judgment to escalate sensitive or high-risk accounts when needed

Requirements

  • At least 3 years of experience in collections, with exposure to commercial accounts strongly preferred
  • Demonstrated understanding of credit and collections practices, including account analysis, follow-up, and dispute resolution
  • Experience managing billing-related collection activity and resolving issues that affect payment timing
  • Ability to work independently, stay organized, and manage multiple accounts with varying levels of complexity
  • Strong written and verbal communication skills with a detail-oriented approach to customer interactions
  • Proficiency using collection systems and account documentation tools to track activity and maintain accurate records

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan
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