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Robert Half Logo Robert Half · Call Center

Collections Specialist

United States, Little Rock · Job Posted June 09, 2026
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Job Description

Our client, a fast-paced and growing company, is seeking a Collections Specialist who can adapt quickly, pivot as priorities shift, and thrive in a dynamic environment. This role is ideal for someone who is comfortable working through changing structures based on account aging and can confidently manage high-volume outreach. The Collections Specialist will often serve as the first point of contact for collections efforts, reaching out to customers with accounts that are 45+ days past due. The ideal candidate is comfortable on the phone, confident asking questions, and able to maintain professionalism while driving payment conversations forward.

Job Responsibility

  • Manage outbound collections activity for customer accounts 45+ days past due
  • Serve as an initial collections contact for customers with delinquent accounts
  • Make 30+ outbound calls per day while achieving at least 60 customer touches daily
  • Navigate between different workflows and collection strategies based on account aging
  • Communicate professionally and effectively with customers to secure payment commitments
  • Ask thoughtful questions to uncover payment issues and resolve barriers
  • Maintain accurate documentation of customer interactions and collection activity
  • Partner with internal teams as needed to support account resolution

Requirements

  • Previous collections, accounts receivable, customer service, or call center experience preferred
  • Strong phone presence and confidence handling difficult conversations
  • Ability to work in a fast-moving environment and pivot as priorities change
  • Comfortable asking direct questions and following up persistently yet professionally
  • Strong organizational skills and attention to detail
  • Ability to manage a high-volume workload and meet daily activity expectations

What we offer

  • Medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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