Collections Specialist

• Contact customers via phone, email, and written correspondence to collect outstanding payments and resolve billing discrepancies
• Monitor and manage assigned accounts, analyze aging reports, and track collection efforts
• Work closely with the billing department to resolve invoicing issues and ensure accuracy of accounts
• Negotiate payment arrangements and follow up on promises to pay
• Document all collection activity and maintain up-to-date customer account records
• Escalate complex and delinquent accounts to management as appropriate
• Provide regular reports on collection progress and account status
• Support month-end closing activities related to accounts receivable

• Minimum of 2 years’ collections or accounts receivable experience, preferably in a service or construction environment
• Strong communication and negotiation skills
• Working knowledge of accounting principles related to AR and collections
• Proficiency with MS Office Suite and familiarity with accounting/ERP systems
• Ability to work in a fast-paced, team-oriented environment and adapt to changing priorities
• High attention to detail and strong organizational skills

Experience in mechanical services, facilities, construction, or similar industries

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training