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Collections Specialist

United States, Woodbridge Employment contract · Job Posted June 04, 2026
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Job Description

We are looking for a Collections Specialist in Middlesex County, NJ. In this role you will be responsible for collections, managing past-due accounts, maintaining customer communication, and more!

Job Responsibility

  • Review past due accounts, determine appropriate next steps, and work toward practical solutions
  • Contact customers regarding past-due balances and follow up on payment status
  • Answer customer questions related to balances and invoices
  • Assist customers with making payments on past-due accounts and provide support with available payment options
  • Maintain accurate records of account activity, payment updates, and customer communication

Requirements

  • 1+ years of experience in a collections or billing role
  • Proven ability to manage collections and handle sensitive financial matters
  • Working knowledge of Excel and ERP systems
  • Strong communication and negotiation skills with the ability to handle sensitive conversations professionally
  • Ability to stay organized, maintain accurate records, and protect confidential information
  • Comfortable working both independently and collaboratively in a deadline-driven office setting

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training

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