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We are looking for a Collections Specialist in Middlesex County, NJ. In this role you will be responsible for collections, managing past-due accounts, maintaining customer communication, and more!
Job Responsibility
Review past due accounts, determine appropriate next steps, and work toward practical solutions
Contact customers regarding past-due balances and follow up on payment status
Answer customer questions related to balances and invoices
Assist customers with making payments on past-due accounts and provide support with available payment options
Maintain accurate records of account activity, payment updates, and customer communication
Requirements
1+ years of experience in a collections or billing role
Proven ability to manage collections and handle sensitive financial matters
Working knowledge of Excel and ERP systems
Strong communication and negotiation skills with the ability to handle sensitive conversations professionally
Ability to stay organized, maintain accurate records, and protect confidential information
Comfortable working both independently and collaboratively in a deadline-driven office setting