Collections Specialist

• Managing a high volume of inbound and outbound calls to maintain high answer rates
• Taking full accountability for a late-stage recoveries portfolio
• Utilizing skip tracing techniques to obtain new intelligence and drive successful contact
• Building rapport with customers to identify reasons for arrears and negotiating payment arrangements or settlements
• Liaising with third parties, including field agents and solicitors
• Assessing and responding to financial hardship applications
• Ensuring strict adherence to legislative guidelines, including ASIC, ACCC, and the Privacy Act

• 1+ years of demonstrated high performance in a financial services collections role (secured or unsecured)
• Previous experience in late-stage collections, skip tracing, and proficiency in the Microsoft Office Suite
• Outstanding communication skills with the ability to handle a fast-paced, dynamic environment and negotiate through objections
• A positive, team-oriented attitude with the resilience and persistence required for recovery work
• Strong analytical skills and the ability to solve practical problems based on varied instructions

Experience with Salesforce or litigation

• Hybrid Work Model: Option to work from home one day per week
• Prime Location: Great CBD office location
• Culture: Regular team-building events and ongoing health and well-being initiatives
• Environment: A fully stocked kitchen with snacks and drinks