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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Chattanooga

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a motivated Collections Specialist to support daily branch operations and deliver exceptional service to customers. The Collections Specialist will work closely with the Branch Manager to assist with customer relations, account growth, and regulatory compliance. This Collections Specialist role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with customers, and has strong attention to detail.

Job Responsibility:

  • Provide exceptional customer service to all customers in person and over the phone
  • Build and maintain strong customer relationships
  • Grow account volume through effective customer outreach at the counter and via telephone
  • Process credit and loan applications and assist with loan closings as directed by management
  • Perform data entry for loan applications and supporting documents
  • Post payments and fees to customer accounts according to company policy
  • Conduct appropriate telephone collection activities to minimize delinquent debt
  • Ensure compliance with company policies and all applicable state and federal lending regulations
  • Maintain proper title recording and required reporting documentation
  • Assist with branch operational tasks including signing checks for loans, branch expenses, and remittances

Requirements:

  • High School Diploma or equivalent
  • Basic computer literacy
  • Strong data entry skills
  • Basic math proficiency
  • Ability to pass a criminal background check
  • Strong customer service skills and communication abilities
  • Ability to multitask and remain calm under pressure
  • High level of integrity and professionalism

Nice to have:

  • Experience working in a customer-facing role
  • Experience within the consumer finance industry
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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