CrawlJobs Logo
Canteen Logo Canteen · Finance

Collections Specialist

Canada, Mississauga 60000.00 - 65000.00 CAD / Year · Job Posted April 05, 2026
Apply Position
Job Link Share

Job Description

The Collection Specialist is responsible for managing customer accounts, reducing past-due balances, and ensuring timely collection of payments. This role requires strong communication, analytical skills, and the ability to resolve billing issues while maintaining excellent customer relationships.

Job Responsibility

  • Proactively manage an assigned portfolio of customer accounts to ensure timely collection of outstanding receivables
  • Conduct regular outbound calls, emails, and follow-ups with customers regarding overdue invoices
  • Build strong working relationships with customers to resolve payment issues and encourage on-time payments
  • Monitor customer payment trends and escalate concerns as needed
  • Review customer accounts for accuracy, validate outstanding balances, and reconcile discrepancies
  • Investigate short payments, deductions, credit issues, unapplied cash, and missing remittances
  • Collaborate with billing and cash application teams to ensure correct posting and resolution of errors
  • Identify disputes or billing concerns raised by customers and coordinate resolution with internal departments (billing, sales, operations, etc.)
  • Track pending disputes and ensure timely closure, documenting root causes to prevent recurrence
  • Maintain detailed notes on all collection activities and customer communications
  • Prepare Monthly and Quarterly reports with insights on high-risk accounts
  • Provide exceptional service during all customer interactions while balancing firm collection requirements
  • Collaborate closely with sales, operations, billing, and finance teams to maintain accurate account information

Requirements

  • 3–5 years of collections, billing, or credit experience (industry experience is a plus)
  • Strong communication (verbal & written) and negotiation skills
  • Excellent attention to detail with strong analytical and problem-solving abilities
  • Intermediate to advanced skills in Excel
  • Experience with ERP/AR systems

What we offer

  • Health, vision, and dental care coverage for eligible associates
  • Mental Health and Well-Being initiative
  • Employment Assistance Program with access to 24/7 support, resources, and information
  • Group benefits
  • Employer RRSP contributions
  • Discretionary bonus or incentive programs
Canteen - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Collections Specialist

8 matching positions

Collections Specialist

We are looking for a Collections Specialist to support business-to-business acco...
Location
Location
United States , Hudson
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of experience in collections, accounts receivable, or a related billing environment
  • Working knowledge of business-to-business collection practices and standard follow-up procedures
  • Experience handling billing collection activities and communicating with commercial customers about outstanding balances
  • Ability to maintain accurate documentation and manage detailed account records with consistency
  • Comfortable reviewing aging reports and using them to organize collection priorities
  • Strong written and verbal communication skills with a detail-oriented and solution-focused approach
  • Ability to manage multiple accounts effectively while meeting deadlines and follow-up commitments
Job Responsibility
Job Responsibility
  • Oversee collection activities for assigned business accounts, including organizations such as healthcare providers, higher education institutions, and other commercial customers
  • Monitor receivable aging and prioritize outreach to customers with outstanding balances requiring prompt attention
  • Contact clients regarding overdue invoices and work collaboratively to establish practical repayment arrangements
  • Document conversations, commitments, and account updates accurately within company records and collection systems
  • Investigate delinquent account status and determine when issues should be elevated for additional review or action
  • Maintain regular follow-up schedules to support timely resolution of past-due balances
  • Coordinate with internal teams as needed to clarify billing questions and reduce delays in payment
  • Support collection-related process updates within company systems when required as part of ongoing account management activities
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
Read More
Arrow Right

Collections Specialist

We are looking for a Collections Specialist to join a business operations team i...
Location
Location
United States , Lindenhurst
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in collections, billing follow-up, or a closely related accounts receivable function
  • Working knowledge of consumer and commercial collection practices
  • Ability to speak with families and other account contacts in a respectful, detail-focused, and solution-oriented manner
  • Experience reviewing balances, following up on overdue accounts, and recommending payment options
  • Strong attention to detail when updating records and verifying financial information
  • Comfort working in an on-site business office environment as part of a small team
  • Ability to manage priorities independently and contribute productively with minimal ramp-up time
Job Responsibility
Job Responsibility
  • Contact account holders regarding past-due balances and guide conversations toward timely resolution
  • Review outstanding accounts, assess payment status, and help establish practical payment arrangements when appropriate
  • Support collection efforts tied to both billing and credit-related account activity across commercial and consumer balances
  • Enter and verify census updates, including admissions and discharges, to keep internal records current and reliable
  • Confirm financial resources and related account details to ensure collection activity is based on accurate information
  • Work closely with the office manager and administrative support staff to keep collection workflows organized and moving forward
  • Assist with billing follow-up and help address backlog created by delayed collection activity
  • Maintain clear documentation of account outreach, payment discussions, and next steps within the appropriate systems
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Collections Specialist

Robert Half is seeking a Part-Time Collections Specialist for a public sector an...
Location
Location
United States , Englewood
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of collections experience required
  • Billing experience is required
  • Strong understanding of accounts receivable, invoicing, and payment processing
  • Proficiency in Microsoft Excel and accounting/ERP systems
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work independently in a part-time capacity
Job Responsibility
Job Responsibility
  • Manage collection activities for past-due accounts in a timely and professional manner
  • Review account balances, aging reports, and payment history to prioritize collection efforts
  • Contact clients by phone and email to follow up on outstanding invoices and payment status
  • Research and resolve billing discrepancies, invoice questions, and payment issues
  • Work closely with internal departments to ensure accurate billing and account reconciliation
  • Document collection activity and maintain detailed account notes
  • Prepare reports on collection status and outstanding receivables as needed
  • Maintain professionalism and confidentiality while working with public sector and education accounts
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Parttime
Read More
Arrow Right
New

Collections Specialist

We are seeking a Collections Specialist in Middlesex County, NJ. As a Collection...
Location
Location
United States , Woodbridge
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in a collections or billing role
  • Proven ability to manage collections and handle sensitive financial matters
  • Working knowledge of Excel and ERP systems
  • Strong communication and negotiation skills with the ability to handle sensitive conversations professionally
  • Ability to stay organized, maintain accurate records, and protect confidential information
  • Comfortable working both independently and collaboratively in a deadline-driven office setting
  • All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Job Responsibility
Job Responsibility
  • Review past due accounts, determine appropriate next steps, and work toward practical solutions
  • Contact customers regarding past-due balances and follow up on payment status
  • Monitor and manage aging reports to prioritize past-due accounts
  • Answer customer questions related to balances and invoices
  • Assist customers with making payments on past-due accounts and provide support with available payment options
  • Maintain accurate records of account activity, payment updates, and customer communication
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • free online training
  • access to top jobs
Read More
Arrow Right
New

Collections Specialist

We are looking for a Collections Specialist to join a growing law firm in Severn...
Location
Location
United States , Severna Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in collections, customer service, administrative support, or another role involving frequent interaction with the public
  • Ability to handle difficult conversations with professionalism, patience, and confidence
  • Strong attention to detail with the ability to compare information, identify discrepancies, and maintain accurate records
  • Comfort using office software and systems, including Microsoft Excel and case or account management tools
  • Ability to manage multiple tasks in a structured, deadline-driven environment
  • Experience working in a law firm or legal support setting is helpful, but not required
  • Reliable transportation and ability to work on site in Severna Park, Maryland, with hybrid flexibility available after the initial onboarding period
Job Responsibility
Job Responsibility
  • Manage past-due accounts for clients, following established collection procedures and deadlines
  • Communicate with property owners by phone and other channels to discuss outstanding balances, explain next steps, and encourage workable payment arrangements
  • Prepare and process collection-related documentation such as liens, legal filings, and wage garnishment materials in coordination with the legal team
  • Review client-provided account details and confirm that records are accurately entered and updated within the firm's collections platform
  • Respond professionally to challenging or sensitive inquiries while using sound judgment and de-escalation techniques
  • Support the collections department with administrative tasks, document handling, and status updates to help keep files organized and moving forward
  • Work closely with attorneys and team members to ensure collection matters are handled efficiently and in line with firm standards
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Collections Specialist

Location
Location
United States , Saint Louis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • associate’s or bachelor’s degree in business or a related field preferred
  • Previous experience in collections, accounts receivable, or customer service is beneficial
  • Strong negotiation, communication, and problem-solving skills
  • Proficiency with Microsoft Office and collections/accounting software
  • Ability to work independently and collaboratively within a team
Job Responsibility
Job Responsibility
  • Contact clients to collect outstanding payments and resolve past-due accounts
  • Research and investigate account discrepancies and payment delays
  • Maintain accurate records of all communications and collection activities
  • Coordinate with internal teams to resolve billing issues and disputes
  • Prepare and distribute regular reports on collection status and aging accounts
  • Adhere to all applicable laws and regulations in the collections process
  • Provide excellent customer service while balancing company objective
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Collections Specialist

We are looking for a Collections Specialist to help with account collections. ...
Location
Location
United States , Greenville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working in consumer collections or a similar accounts receivable environment
  • Ability to manage a heavy volume of outbound calls while also responding to inbound inquiries
  • Working knowledge of standard collection practices and account follow-up procedures
  • Strong verbal communication skills with the ability to remain detail oriented in challenging conversations
  • Comfortable documenting detailed account notes and maintaining accurate records
  • Dependable organizational skills and the ability to stay productive in a fast-paced setting
Job Responsibility
Job Responsibility
  • Contact consumers by phone through frequent outbound calling and handle incoming calls related to past-due accounts
  • Review delinquent balances, discuss payment options, and work with customers to encourage timely resolution
  • Document account activity, conversations, and payment commitments accurately within internal systems
  • Follow established collection procedures and compliance guidelines during every customer interaction
  • Prioritize daily account queues to ensure follow-up efforts are completed efficiently and consistently
  • Address customer questions regarding account status, balances, and payment arrangements in a clear manner
What we offer
What we offer
  • Great incentive program in place for monthly bonuses based on KPIS
  • Performance based incentives
  • Small collections team (under 12 people)
  • Great work culture
  • Casual attire at office
  • Opportunity for growth
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable opera...
Location
Location
United States , Austin
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4 years of experience in accounts receivable, collections, or order-to-cash functions
  • Strong working knowledge of account reconciliation, billing support, credits, adjustments, and dispute management
  • Proficiency with Microsoft Excel and Office tools, including pivot tables and advanced analytical functions
  • Experience using enterprise financial systems
  • Oracle Financials R12 is preferred
  • Familiarity with Salesforce is preferred
  • Ability to manage commercial collections while balancing risk awareness and customer relationship considerations
  • Manufacturing industry experience is preferred
  • Strong communication skills and the ability to collaborate effectively across multiple departments
  • All applicants applying for U.S. job openings must be legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Oversee an assigned portfolio of customer accounts, keeping invoices, credits, adjustments, and related account activity accurate, timely, and aligned with company guidelines
  • Partner with accounts receivable colleagues to share day-to-day knowledge, offer practical guidance, and help address challenging collection matters
  • Communicate regularly with customers and business stakeholders to strengthen collections performance, support cash flow goals, and preserve positive commercial relationships
  • Coordinate with credit, sales, order management, tax, and customer support teams to investigate root causes of account issues and drive timely resolution
  • Review account activity in detail to identify payment discrepancies, pricing concerns, tax variances, or order entry errors, then follow through on corrective actions
  • Perform reconciliations and balance reviews to confirm transactions are properly recorded and customer accounts accurately reflect payments and open items
  • Prepare manual invoices, account adjustments, statements, aging reports, and invoice copies as needed to support collection efforts and customer inquiries
  • Monitor shared billing communications daily, respond to requests promptly, and maintain complete documentation in accordance with internal policy
  • Assist with month-end and year-end activities, including support for audit-ready schedules and review of credit memos or invoice recoding when requested
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right