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In this Contract to permanent position, you will be responsible for managing accounts receivable, resolving customer disputes, and ensuring timely collections for a designated portfolio of clients. This position is ideal for someone with a strong background in collections and customer service who thrives in a fast-paced environment.
Job Responsibility:
Oversee accounts receivable for a portfolio of customers, ensuring prompt invoice collection and minimizing financial losses
Investigate and resolve customer disputes, providing accurate documentation and exceptional service
Collaborate with the credit department to assess and manage credit risk for assigned accounts
Set annual personal goals aligned with company objectives and track progress toward achievement
Coordinate with sales and operations teams to address challenges related to collections, including customer restrictions or account changes
Utilize key systems and software tools to research, retrieve, and share necessary documentation with customers
Perform skip tracing, process refunds, and address returned checks and mail as part of collections support
Manage the preparation of dunning letters, collection agency packages, and third-party inquiries
Assist with unassigned accounts by handling release calls and ensuring proper payment processing
Complete additional tasks as required to support collections and customer account management
Requirements:
Associate's degree in accounting, business, or equivalent work experience of four years
At least one year of prior credit and collections experience, preferably with a large-volume, customer-focused organization
Proficiency in accounting software systems and tools such as CRM, Epic Software, and ADP
Strong communication skills with the ability to handle customer inquiries professionally
Excellent analytical and problem-solving abilities to resolve disputes effectively
Highly organized with keen attention to detail to ensure accurate record-keeping
Assertive and persuasive demeanor to manage collections efficiently
Familiarity with accounts receivable processes, billing functions, and claim administration