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We are seeking a motivated and detail-oriented Entry-Level Collections Specialist to join our team in Federal Way, WA. This is an excellent opportunity for someone looking to start a career in accounting, finance, or customer service. The Collections Specialist will support the Accounts Receivable function by assisting with customer payments, account follow-ups, and basic reporting while providing detail oriented and courteous customer service.
Job Responsibility:
Contact customers via phone and email regarding past-due accounts
Assist with payment arrangements and answer basic billing questions
Post and apply payments accurately in the accounting system
Maintain notes and documentation on customer accounts
Research discrepancies and escalate issues as needed
Work closely with the accounting and customer service teams
Follow company policies and compliance guidelines related to collections
Requirements:
High school diploma or GED required
coursework in accounting or finance is a plus
0–2 years of experience in customer service, billing, or office administration
Strong communication and interpersonal skills
Comfortable speaking with customers by phone and email
Basic computer skills
experience with Excel or accounting systems is a plus
Reliable, organized, and willing to learn
Nice to have:
coursework in accounting or finance is a plus
experience with Excel or accounting systems is a plus
What we offer:
medical, vision, dental, and life and disability insurance