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We are looking for a skilled Collections Specialist to join our team on a contract basis in Grand Blanc, Michigan. This role involves working directly with consumer loans, car loans, and credit card accounts to ensure timely payments and resolve overdue balances. The position is crucial for maintaining financial operations and offers an opportunity to contribute to the success of our Member Solutions department.
Job Responsibility:
Manage a queue of overdue loans, ensuring timely follow-ups and resolutions
Make outbound calls to members to discuss past-due balances and payment options
Investigate account discrepancies and provide accurate information to members
Collaborate with team members to meet department goals and reduce delinquency rates
Utilize the organization's core system to track and update account statuses
Ensure compliance with all relevant policies and regulations during collection activities
Maintain detailed records of communication and actions taken for each account
Provide exceptional customer service while handling sensitive financial matters
Identify opportunities for process improvement within the collections workflow
Support team efforts to achieve monthly and quarterly performance targets
Requirements:
Minimum of 2 years of experience in collections or a related field
Strong attention to detail and ability to manage multiple accounts effectively
Excellent communication skills, both verbal and written
Familiarity with consumer loans, car loans, and credit card account processes
Proficiency in using financial systems and software for tracking account data
Ability to work independently and collaboratively in a team environment
All candidates are required to complete pre-employment screenings prior to employment
Bondability clearance must be obtained to meet organizational requirements
What we offer:
medical, vision, dental, and life and disability insurance