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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Smyrna Employment contract · Job Posted June 29, 2026
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Job Description

This position focuses on managing receivables, strengthening account follow-up efforts, and helping reduce outstanding balances through timely and effective collection activity. The ideal candidate brings experience handling both commercial and consumer collections, works confidently with billing-related issues, and is comfortable operating in a fast-paced, fully onsite environment.

Job Responsibility

  • Manage a portfolio of customer accounts and take prompt action to collect outstanding balances while maintaining strong client relationships
  • Communicate with customers by phone and email to resolve past-due invoices, payment delays, and billing-related concerns
  • Review account histories and payment activity to identify collection priorities, disputes, and escalation needs
  • Apply structured collection practices to support recovery efforts across commercial and consumer accounts
  • Partner with supervisors and internal stakeholders to address account issues, improve follow-up accuracy, and support receivables management goals
  • Prepare and maintain accurate records of collection efforts, payment commitments, and account status updates
  • Use Excel tools such as pivot tables and VLOOKUP to organize account data, track trends, and support reporting needs
  • Contribute to team coverage as account volumes grow and help maintain consistent follow-through across assigned territories

Requirements

  • Experience in collections with exposure to commercial, consumer, or mixed account portfolios
  • Working knowledge of credit and collections procedures, including payment follow-up and account resolution
  • Ability to handle billing collection issues with accuracy, professionalism, and attention to detail
  • Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions
  • Strong written and verbal communication skills for customer outreach and internal coordination
  • Comfortable working in a fully onsite setting and managing responsibilities within standard business hours
  • Organized approach to prioritizing a high-volume workload and documenting collection activity effectively

What we offer

  • medical
  • vision
  • dental
  • life insurance
  • disability insurance
  • 401(k) or deferred compensation plan
  • paid time off for vacation, personal needs, and sick time
  • paid holidays
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