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We are looking for an experienced Collections Specialist to join our team in Peabody, Massachusetts. In this long-term contract role, you will play a key part in managing and improving the collections process for both commercial and consumer accounts. Your expertise in credit and billing collections will help ensure timely payments and maintain strong relationships with our clients.
Job Responsibility:
Manage collection efforts for commercial and consumer accounts to ensure timely payments
Monitor outstanding balances and proactively reach out to clients to resolve overdue invoices
Develop and implement strategies to streamline collection processes and improve efficiency
Collaborate with internal teams to address billing discrepancies and resolve client concerns
Maintain accurate records of collection activities and payment histories
Analyze account data to identify trends and recommend solutions to mitigate risks
Communicate effectively with clients, providing clear guidance on payment requirements
Ensure compliance with company policies and regulatory guidelines during collection activities
Prepare regular reports on collection outcomes and account statuses for management review
Build and maintain strong client relationships to foster trust and ongoing cooperation
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit and billing collection processes
Excellent communication and negotiation skills
Ability to analyze account data and identify potential risks
Proficiency in using collection management software or related tools
Detail-oriented with strong organizational skills
Familiarity with regulatory guidelines related to collections
Ability to work effectively both independently and as part of a team
What we offer:
medical, vision, dental, and life and disability insurance