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We are seeking a detail-oriented Collections Specialist with a strong Accounts Receivable background to join our team. The ideal candidate will have experience managing outstanding accounts through proactive outbound calling and email communication, along with strong systems skills and a high level of accuracy. This role is responsible for following up on past-due balances, maintaining positive client relationships, and supporting overall cash flow objectives.
Job Responsibility:
Manage a portfolio of customer accounts to ensure timely collection of outstanding balances
Conduct high-volume outbound calls and email outreach to follow up on overdue invoices
Review aging reports and prioritize collection efforts based on account status
Research, reconcile, and resolve billing discrepancies, short payments, and unapplied cash
Partner with internal teams such as Accounts Receivable, Customer Service, and Sales to resolve payment issues
Document collection activity, account updates, and dispute details within the system
Process account adjustments, credit memos, and payment plans as needed
Maintain accurate customer records and ensure compliance with internal policies
Support month-end AR close activities and reporting as requested
Identify trends or recurring issues and recommend process improvements
Requirements:
2+ years of experience in collections and/or accounts receivable
Strong experience with outbound phone and email collections
Solid understanding of AR processes, aging, cash application, and account reconciliation
Strong attention to detail and ability to work with a high degree of accuracy
Experience using ERP/accounting systems and intermediate to advanced system skills
Proficiency in Microsoft Excel, including filtering, sorting, and basic formulas
Strong communication, negotiation, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Nice to have:
Experience in a high-volume B2B collections environment
Familiarity with credit and collections policies
Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred