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Collections Specialist

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Robert Half

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Location:
United States , Charlotte

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a motivated and detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will play a key part in managing accounts receivable and resolving collection issues efficiently. If you are a self-starter with strong communication skills and a passion for delivering excellent customer service, this position offers a great opportunity to grow in a supportive and collaborative work environment.

Job Responsibility:

  • Oversee and manage the collection process for commercial and consumer accounts, ensuring timely payments
  • Address and resolve exceptions flagged by AI-driven systems, maintaining accuracy and compliance
  • Coordinate with clients to resolve outstanding balances and negotiate payment arrangements when necessary
  • Maintain detailed records of collection activities, payments, and account statuses
  • Collaborate with internal teams to streamline the collections process and improve efficiency
  • Analyze accounts receivable data to identify trends and recommend process improvements
  • Ensure compliance with company policies and relevant regulations during all collection activities
  • Provide excellent customer service by addressing client inquiries professionally and promptly
  • Assist with the implementation and optimization of new AI tools to enhance collection operations

Requirements:

  • Proven experience in collections, with a focus on commercial or consumer accounts
  • Familiarity with AI-driven tools and their applications in financial processes
  • Strong communication skills, with the ability to articulate solutions clearly and professionally
  • Self-motivated and able to take ownership of the collections function independently
  • Exceptional organizational skills and attention to detail
  • Proficiency in analyzing financial data to identify issues and opportunities
  • Customer-focused mindset, ensuring positive interactions with clients
  • Flexibility to work both in-office and remotely, with a commitment to meeting set expectations
What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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