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We are looking for a skilled Collections Specialist to join our team in New Albany, Indiana. In this Contract to permanent position, you will play a vital role in managing and streamlining collection processes while ensuring accuracy in billing and credit-related tasks. This is an excellent opportunity for someone with a strong background in commercial and consumer collections.
Job Responsibility:
Manage and oversee the collection of outstanding payments from both commercial and consumer accounts
Ensure timely follow-up with clients to resolve past-due balances and maintain positive relationships
Analyze accounts to identify discrepancies and implement solutions to ensure accurate billing
Collaborate with internal teams to streamline credit and collection processes
Maintain detailed records of all collection activities and ensure compliance with company policies
Communicate effectively with clients to negotiate payment plans and resolve disputes
Prepare reports that summarize collection activities, account statuses, and performance metrics
Review and apply payments accurately to ensure proper account reconciliation
Stay updated on industry best practices to enhance collection strategies
Utilize software tools to track account statuses and improve efficiency in collection processes
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit and collection processes
Excellent communication and negotiation skills
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency in using billing and collection software
Detail-oriented with strong analytical skills
Familiarity with compliance regulations related to collections
High level of integrity and professionalism in handling sensitive financial information