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We are looking for a dedicated Collections Specialist to join our team in Greensboro, North Carolina. In this long-term contract role, you will play a pivotal part in managing and resolving outstanding accounts, ensuring timely payments, and maintaining positive relationships with clients. This position offers an excellent opportunity to leverage your expertise in commercial and consumer collections.
Job Responsibility:
Contact clients to follow up on overdue payments and resolve outstanding balances
Analyze account histories to identify discrepancies and implement corrective actions
Collaborate with internal teams to address billing issues and streamline collection processes
Maintain accurate records of collection activities and update account information regularly
Negotiate payment plans with customers to ensure compliance and satisfaction
Monitor aging accounts and prioritize collection efforts based on risk levels
Ensure adherence to company policies and legal regulations during collection activities
Provide regular reports on collection performance and account statuses to management
Develop strategies to improve collection rates and minimize account delinquencies
Handle escalated collection cases with professionalism and efficiency
Requirements:
Proven experience in commercial and consumer collections
Strong knowledge of credit and billing collection processes
Excellent communication and negotiation skills
Proficiency in analyzing account data and resolving discrepancies
Familiarity with legal guidelines related to collections
Ability to manage multiple accounts and prioritize workload effectively
Detail-oriented with strong organizational skills
Proficiency in relevant software and tools used in collections operations