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Collections Specialist

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Robert Half

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Location:
United States , South Windsor

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client is seeking a detail-oriented and proactive Collections Specialist to join their team. This role is responsible for managing outstanding accounts, contacting customers regarding past-due balances, resolving billing issues, and helping improve overall cash flow. The ideal candidate has strong communication skills, excellent follow-through, and prior experience in collections, accounts receivable, or a related accounting function.

Job Responsibility:

  • Monitor accounts to identify overdue payments
  • Contact customers by phone, email, and written correspondence regarding outstanding balances
  • Follow up on delinquent accounts and maintain consistent collection efforts
  • Research and resolve billing discrepancies, payment delays, and account issues
  • Negotiate payment arrangements when appropriate
  • Document all collection activity accurately in the system
  • Reconcile customer accounts and ensure balances are correct
  • Prepare aging reports and provide status updates on outstanding receivables
  • Collaborate with internal departments to resolve disputes and improve payment turnaround
  • Support month-end reporting and other accounting or administrative duties as needed

Requirements:

  • 2+ years of collections, accounts receivable, or related experience
  • Strong verbal and written communication skills
  • Excellent negotiation and customer service abilities
  • High attention to detail and strong organizational skills
  • Proficiency in Microsoft Excel and accounting or ERP systems
  • Ability to manage multiple accounts and meet deadlines
  • High school diploma required
  • associate or bachelor’s degree preferred
  • Prior experience in commercial and/or consumer collections is required
  • Working knowledge of billing collection practices and collection workflows
  • Ability to communicate clearly with customers and internal stakeholders regarding account status and payment matters
  • Strong organizational skills with the ability to document activity thoroughly and accurately
  • Comfortable handling multiple responsibilities in a deadline-driven environment
  • Experience with ERP or business systems
  • exposure to D365 is helpful but not required
  • Familiarity with Salesforce or similar CRM platforms is preferred
  • Availability to work standard business hours from 8:00 AM to 5:00 PM

Nice to have:

  • Experience with commercial or consumer collections
  • Knowledge of billing processes and account reconciliation
  • Ability to handle sensitive conversations professionally
  • Experience working in a fast-paced environment
  • Exposure to D365
  • Familiarity with Salesforce or similar CRM platforms
What we offer:
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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