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We are looking for a dedicated Collections Specialist to join our team in Federal Way, Washington. This is a long-term contract position that offers the opportunity to grow in the collections field while working with a supportive team. The role involves working with customers to ensure timely payments and maintaining accurate records, either through inbound calls assisting customers or outbound calls encouraging payments.
Job Responsibility:
Handle inbound customer calls, assisting with payments and addressing basic inquiries
Manage outbound calls to remind customers of upcoming payments and encourage timely transactions
Process payments accurately and input data into the system
Transfer complex issues, such as insurance lapses or buyout inquiries, to senior team members
Maintain a personal list of clients, focusing on meeting collection goals
Collaborate with the team to ensure consistent communication and efficiency in operations
Utilize software tools such as InfoLease, Salesforce, and Microsoft Office Suite to manage collections processes
Uphold excellent customer service standards in every interaction
Monitor account statuses and follow up on overdue payments
Contribute to the overall success of the collections team by meeting performance targets
Requirements:
Prior experience in collections or customer service is preferred but not required
Proficiency with technology, including Salesforce and Office Suite
Strong communication skills to effectively interact with customers and team members
Ability to manage time efficiently and meet collection goals
Problem-solving skills to address customer concerns and escalate issues appropriately
Detail-oriented mindset to ensure accuracy in payment processing and recordkeeping
Comfortable working in a fast-paced environment
Willingness to learn and grow within the collections field
What we offer:
medical, vision, dental, and life and disability insurance