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We are looking for a dedicated Collections Specialist to join our team in Greenville, South Carolina. In this Contract to permanent position, you will play a pivotal role in managing accounts receivable and ensuring effective communication with clients to resolve outstanding balances. The ideal candidate will bring expertise in credit and collections processes, along with a proactive approach to maintaining financial health for the organization.
Job Responsibility:
Engage directly with customers to resolve overdue accounts and establish clear payment plans
Develop and maintain accurate credit history files for clients
Assess the creditworthiness of accounts using risk management tools and detailed reports
Oversee collection activities, including managing calls for accounts receivable
Record and track daily collection efforts to ensure thorough documentation
Investigate account disputes and resolve billing discrepancies efficiently
Perform reconciliations for accounts and payments to maintain accuracy
Respond promptly to credit inquiries from both internal teams and external clients
Monitor aging reports and identify accounts requiring external collection action
Notify the Credit Manager of accounts that present financial risks or bad debt exposure
Requirements:
Minimum of 1 year of experience in collections, credit, or related field
Proficiency in handling both commercial and consumer collections processes
Strong knowledge of credit analysis and collection strategies
Ability to research and resolve complex account discrepancies effectively
Excellent communication skills to foster positive client relationships
Familiarity with payment processing methods, including credit card transactions
Proven ability to multitask and meet deadlines in a fast-paced environment
Experience with aging reports and account reconciliation procedures
What we offer:
medical, vision, dental, and life and disability insurance