This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a contract to hire collections specialist to join the team. This role will be a hybrid position and be 3 days in office and 2 day work from home.
Job Responsibility
Oversee collection efforts for a broad portfolio of customer accounts, prioritizing aged balances and driving timely payment resolution
Manage the full collections cycle, from account review and customer outreach through dispute follow-up and payment reconciliation
Evaluate accounts of varying balance sizes and determine appropriate next steps based on risk, history, and payment behavior
Work closely with sales partners on selected accounts to support escalations and preserve customer relationships while improving recovery outcomes
Maintain accurate records of collection activity, payment commitments, and account status updates within internal systems
Analyze account trends and performance metrics to identify collection risks and recommend effective recovery strategies
Communicate professionally with customers to resolve outstanding invoices, answer billing-related questions, and negotiate payment arrangements when appropriate
Contribute to a collaborative team environment by participating in regular meetings and supporting shared collection goals
Requirements
Proven experience in commercial and/or consumer collections with a track record of meeting performance goals or key metrics
Strong understanding of collection procedures, account follow-up practices, and billing-related resolution processes
Ability to assess account data, identify issues, and make sound decisions in a fast-paced collections environment
Effective verbal and written communication skills with the ability to manage challenging customer interactions professionally
Experience handling a high volume of accounts while maintaining accuracy and strong organizational discipline
Proficiency with business systems used for collections and account management
Workday experience is a strong advantage
Background in the title industry is highly preferred
Comfortable working in a hybrid setting with both independent ownership and team collaboration
Nice to have
Workday experience is a strong advantage
Background in the title industry is highly preferred