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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Job Responsibility:
Monitor and manage overdue accounts to ensure timely collection of payments
Contact customers via phone, email, and written correspondence regarding outstanding balances
Negotiate payment arrangements and settlements in accordance with company guidelines
Investigate and resolve discrepancies or disputes on customer accounts
Maintain accurate records of collection activities and customer interactions in the system
Prepare and analyze aging reports and provide regular updates to management
Collaborate with internal teams (billing, sales, customer service) to resolve issues impacting collections
Ensure compliance with all applicable laws and regulations related to debt collection
Requirements:
Strong communication and negotiation skills
Ability to handle difficult conversations professionally
Proficient in Microsoft Office Suite and ERP/accounting systems (e.g., SAP, Oracle, QuickBooks)
Detail-oriented with strong organizational and time management skills
Knowledge of collection laws and regulations (FDCPA, etc.)
Ability to work independently and as part of a team
Nice to have:
Customer-focused approach with problem-solving mindset
Ability to thrive in a fast-paced environment and meet deadlines
What we offer:
medical, vision, dental, and life and disability insurance