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Collections Specialist

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Robert Half

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Category:
Finance

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Job Description:

We are looking for a Collections Specialist to support accounts receivable activities for a growing team. This contract-to-permanent opportunity is ideal for someone who can combine persistent follow-up with a detail-oriented, service-oriented approach when working with customers. The person in this role will help reduce aged balances, investigate payment concerns, and keep account records current through accurate documentation and cross-functional communication.

Job Responsibility:

  • Contact customers each day to follow up on overdue invoices, with an emphasis on accounts that have remained unpaid beyond established aging thresholds
  • Use a relationship-focused collection style that encourages payment while preserving positive customer interactions and long-term business partnerships
  • Review account histories, identify reasons for delayed payment, and resolve billing or payment discrepancies through careful research and follow-up
  • Manage a high-volume workload independently, adjusting priorities as business needs shift throughout the day
  • Maintain detailed and accurate notes on collection activity, customer conversations, and account status updates in Oracle NetSuite and Microsoft Office applications
  • Coordinate with internal departments to address customer questions, resolve outstanding issues, and escalate concerns when additional support is needed

Requirements:

  • Experience in commercial collections, accounts receivable, or a related credit and collections function
  • Working knowledge of collection procedures, aging reports, and invoice follow-up practices
  • Ability to communicate professionally and confidently by phone and email with customers regarding past-due balances
  • Strong problem-solving skills with the ability to investigate account issues and identify practical solutions
  • Comfort using Oracle NetSuite, Microsoft Office, or similar business systems for documentation and account tracking
  • Proven ability to stay organized, work independently, and manage multiple priorities in a fast-paced environment
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Work Type:
On-site work
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