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We are looking for an experienced Collections Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will be responsible for managing customer accounts, ensuring timely payments, and minimizing outstanding balances. This role requires a proactive individual with expertise in B2B collections and familiarity with large ERP systems.
Job Responsibility:
Manage a portfolio of customer accounts to ensure prompt collection of outstanding balances
Record and monitor collection activities within Oracle, maintaining accuracy and compliance
Investigate and resolve issues related to billing discrepancies, payment shortfalls, and disputes
Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address customer concerns
Prepare aging reports, analyze account trends, and deliver updates to management on collection progress
Recommend appropriate actions for accounts requiring escalation, write-offs, or legal intervention
Maintain strong customer relationships while enforcing company payment policies and terms
Requirements:
Minimum of 2 years of experience in commercial collections or a similar role
Proficiency in Oracle systems for tracking and managing financial data
Strong knowledge of B2B collection processes and techniques
Ability to analyze aging reports and identify trends effectively
Excellent problem-solving skills to resolve billing and payment discrepancies
Solid communication and interpersonal skills for working with customers and internal teams
Ability to work independently while meeting deadlines in a fast-paced environment
What we offer:
medical, vision, dental, and life and disability insurance
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